GOOD QUESTIONS.
The stuff brands ask us most, answered straight. Can’t find it? Ask the assistant bottom-right or drop us a message.
What’s the minimum order quantity (MOQ)?
Our standard minimum is 30 units per garment style. You can mix sizes and colours within that. Accessories often carry a lower minimum, and cut-and-sew (fully custom garments) starts higher — we’ll confirm in your quote.
How much does it cost?
Price depends on the garment, decoration method, number of print locations and quantity. Unit prices drop as volume grows. The fastest way to a number is to mock a piece up in the Studio for a live estimate, or send your brief for a firm quote within one business day.
Do you offer samples?
Yes. We strongly recommend a pre-production sample so you can approve fabric, fit and print before we run the full order. Sample costs are often credited against a bulk order.
Can I order different designs in one run?
Absolutely. Many brands test several designs at once to see what sells. Each design counts toward its own 30-unit minimum for screen printing; DTG has no per-design minimum.
What artwork format do you need?
Vector files (AI, EPS, SVG, PDF) are ideal. High-resolution PNG or TIFF at 300 DPI also work for DTG. Got a rough logo? Our team will vectorise it for free before production.
How long does production take?
Sampling typically takes 7–10 days. Bulk production runs roughly 3–4 weeks after sample approval, depending on size and decoration. Rush timelines are available — just tell us your deadline.
Which print method is right for me?
DTG for detailed, full-colour and small runs; screen printing for bold graphics at volume; embroidery for logos and a premium feel. Not sure? We’ll recommend the best option for your art and budget — see Brand Work.
Can you add custom labels and packaging?
Yes — woven neck labels, hem tabs, hang tags, drawcords and branded packaging are all available. This is what turns a blank into your product. Details on the Brand Work page.
Where do you ship?
Worldwide — we currently ship to 20+ countries from our Malta facility. Bulk to you, or direct-to-customer fulfilment for your drops.
How much is shipping and how long does it take?
Shipping is quoted per order based on weight and destination. EU delivery is typically 3–6 business days; rest of world 5–12. Express options are available on request.
Do you offer blind / white-label shipping?
Yes — available on Pro and Agency partnerships. Your customer only ever sees your brand, never ours.
What if there’s a mistake with my order?
Because every custom order is approved via sample and QC’d before shipping, issues are rare. But if anything leaves our building not matching the approved spec, we’ll remake it. That’s on us.
Can I return custom garments?
Custom-manufactured goods are made to order and aren’t returnable for a change of mind — which is exactly why we insist on sample approval first. Faulty or off-spec items are always covered.
How do payments work?
A deposit confirms production, with the balance due before shipping. Established partners can apply for net terms. We accept card and bank transfer.
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