SHIPPING & RETURNS.

Shipping

• Worldwide — tracked DHL Express; tracking appears in your order timeline and by email at every milestone.
• Malta — local courier delivery, typically 1–2 working days after your order clears final QC.
• Costs — shipping is quoted per order by weight and destination and shown before you accept your quote.
• Customs outside the EU — import duties/taxes at destination are the recipient's responsibility unless your quote says otherwise; we prepare full commercial documentation so clearance is smooth.

Lead times

Your quote includes a committed lead time (typically 3–5 weeks from deposit to ex-factory, depending on garment and quantity). You can follow production, see QC photos of your actual garments, and track shipping in your order page.

Returns on custom goods

Because every piece is made for your brand to your spec, custom orders can't be returned for change of mind — this is standard for manufacturing and reflected in EU consumer law for made-to-specification goods.

Defect claims — our promise

• Report within 14 days of delivery to aftermathmalta@gmail.com with photos of the affected pieces.
• Verified production defects (printing faults, failed seams, wrong garment/colour/size vs. the confirmed order) are remade or credited — your choice where possible.
• Industry tolerances (±5% quantity, minor dye-lot shade variation, ±1.5cm measurements) aren't defects — see Terms.
• Every run passes documented QC with photos before it ships, so surprises are rare by design.

Damaged in transit

Photograph the parcel and contents before unpacking further and tell us within 48 hours — courier insurance claims are time-limited and we handle the process for you.